Afro Bet Travel Agency

Afro Bet Travel Agency invites qualified and competent applicants to apply for the following vacant Post;

Job Title 1: Junior travel agent (1)

Job Title 2: Sales agent  (1)

General Descriptions:

Tasks/Roles

1. Collect payment for transportation and accommodations from customers.
2. Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.
3. Converse with customers to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
4. Compute the cost of travel and accommodations, using a calculator, computer, carrier tariff books, and hotel rate books, or quote package tour costs.
5. Record and maintain information on clients, vendors, and travel packages.
6. Book transportation and hotel reservations, using a computer or telephone.
7. Print or request transportation carrier tickets, using a computer printer system or system link to the travel carrier.
8. Provide customers with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.
9. Establish relationships with new customers
10. Maintain and grow relationships with existing customers
11. Strive to improve customer satisfaction through excellent customer service
12. Identify and respond to client needs 
13. Keep a high level of knowledge about existing products and services, and learn about new products and services as they come in 
14. Follow up on customer orders as necessary
15. Anticipate the needs of clients and address them accordingly
16. Meet with customers to determine their specific needs and wants, making suggestions as appropriate
17. Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging, and audience identification
18. Generate, edit, publish, and share daily content (original text, images, video) that builds meaningful connections and encourages community members to take action
19. Set up and optimize company pages within each platform to increase the visibility of the company’s social content
20. Moderate all user-generated content in line with the moderation policy for each community
21. Create editorial calendars and syndication schedules

Activities involved

1. Working with Computers — Using computers and computer systems to enter/extract data
2. Getting Information — Observing, receiving, and obtaining information from all relevant sources.
3. Communicating with People Outside the Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
4. Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores and receiving clients or guests.
5. Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
6. Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
7. Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
8. Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
9. Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
10. Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
11. Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
12. Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
13. Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
14. Organizing, Planning, and Prioritizing Work — Develop specific goals and plans to prioritize, organize, and accomplish your work.
15. Judging the Qualities of Objects, Services, or People — Assessing the value, importance, or quality of things or people.
16. Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
17. Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
18. Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Work Styles

1. Attention to Detail — The job requires being careful about detail and thorough in completing work tasks.
2. Integrity — The job requires being honest and ethical.
3. Dependability — The job requires being reliable, responsible, and dependable, and fulfilling obligations.
4. Self-Control — The job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
5. Achievement/Effort — The job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
6. Cooperation — The job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
7. Initiative — The job requires a willingness to take on responsibilities and challenges.
8. Persistence — The job requires persistence in the face of obstacles.
9. Analytical Thinking — The job requires analyzing information and using logic to address work-related issues and problems.
10. Stress Tolerance — The job requires accepting criticism and dealing calmly and effectively with high-stress situations.
11. Adaptability/Flexibility — The job requires being open to change (positive or negative) and to considerable variety in the workplace.
12. Independence — A job requires developing one’s ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

Job Requirements

1: Knowledge required

1. Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
2. English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
3. Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
4. Geography — Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
5. Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
6. Administrative — Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
7. Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
8. Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

2: Soft Skills

1. Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
2. Service Orientation — Actively looking for ways to help people.
3. Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.
4. Speaking — Talking to others to convey information effectively.
5. Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.
6. Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
7. Coordination — Adjusting actions in relation to others’ actions.
8. Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
9. Negotiation — Bringing others together and trying to reconcile differences.
10. Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
11. Time Management — Managing one’s own time and the time of others.
12. Organizational skill — Managing one’s own working space and office materials.

3: Technology Skills

1. Electronic mail software — Microsoft Outlook
2. Office suite software — Microsoft Office software
3. Presentation software — Microsoft PowerPoint
4. Spreadsheet software — Microsoft Excel 
5. Video conferencing software — Zoom
6. Word processing software — Microsoft Word 

4: Work experience 

• Minimum 1-year experience in Travel Agency /Airlines  or
• Minimum 1-year experience as front sale agent or related positions

5: Education 

1. Trained in tourism management, or related fields or
2. Certified in Galileo system or graduate of computer software or related fields 

How to Apply

Location: Old Japan embassy, Zubabew road, Addis Ababa, Ethiopia

Send CV to: [email protected]

Company: Afro Bet Travel agency

Telegram: @afrobettravel