Aim Ultra Education Consultancy

Aim Ultra Education Consultancy would like to invite qualified and competent applicants to apply for the following vacant post.

1:Call Center Operator

Job Description:
Call centre operators handle incoming or outgoing customer calls for a business. They call existing and prospective customers to promote goods and services. They also obtain sales and arrange sales visits.

Required Gender: Female

Required Number: 5

Age: Below 35

Job Location: Addis Ababa, Gurd Shola Abbaye Building 2nd Floor

Duties and Responsibilities:

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
Building lasting relationships with clients and other call center team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.

Skill and educational background

Bachelor’s Degree in Business, Marketing Management, or in a related field of study. Proficiency in Amharic, English, Oromiffa, and Tifrigna language is required.
Experience:0-2 years
Previous work experience in a call center is prefered.