Dashen Bank SC External Vacancy Announcement
Job Position 1 – Customer Service Manager I
Required Qualification and Experience
 Education: Bachelor Degree in a business related field e.g. Accounting, Management, Economics, Business Administration
Experience: Minimum of Six (6) years Banking Experience
work Place: yayo Branch,Limu Genet Branch,Shay-bench Branch and Tulay Wayu Branch
Required Behavioral Competency
Interpersonal and cross cultural skills, including ability to build collaborative relationship with sensitivity to diversity/inclusion.
Creativity and innovation skill
Action oriented
Quality focus and attention to detail
Professionalism and integrity in line with Dashen Bank Values
Good oral and written communication skills
Personal motivation drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
Good customer relationship management skill (internal & external)
Risk awareness and focus-demonstrates understanding of risk management practice, standards and regulatory requirements.
Required Technical Competency
Understands the basic mechanisms of general financial products and services.
Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
Ability to respond to basic client enquires and instructions and the capability of advising and resolving most issues and requests.
Project management skills.
Job Position 2 – Senior Safety & Security Officer- Technology Equipment’s
Required Qualification and Experience
Education: BA/BSC Degree in Electronics, Electrical Engineering, IT or related field Relevant professional qualifications and certifications are added advantage
Experience: At least five (5) years of relevant experience
work Place: Addis Ababa
Required Behavioral Competency
Interpersonal and cross-cultural skills, including ability to build consensus, alliances and collaborative relationships with sensitivity to diversity/inclusion.
Creativity and innovation skills, with ability to use technology and other modern tools to drive decision making and implementation.
Strategic thinking and decision making- ability to consider emerging trends/developments and long-term opportunities for Dashen Bank.
Professionalism and integrity in line with Dashen Bank values.
High-level oral and written communication skills.
Critical and analytical thinking and problem solving skills
Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
Good customer relationship management skills (internal and external customers)
Risk awareness and focus- demonstrates understanding of risk management practices, standards and regulatory requirements.
Job Position 3 – Branch Manager I
Required Qualification and Experience
Education:Bachelor Degree in a business related field e.g. Accounting, Management, Economics and Business Administration.
Experience: Minimum of Seven (7) years relevant experience of which 1 year supervisory Post
Required Behavioral and leadership Competency
Strong leadership and skills to foster teamwork; develop and motivate staff, resolve conflicts as well as ability to provide direction in order to achieve organizational objectives.
Ability to lead, influence and drive change initiatives in support of business strategies within the department/unit.
Strong business acumen.
Strong communication and presentation skills including ability to develop proposals, concept papers, position papers, etc.
Strong interpersonal skills and ability to relate with and manage multi-cultural teams.
Must be a self-starter, highly organized, and able to work well with people at all levels in the organization.
Strategic thinking and problem-solving skills.
Analytical and creative thinking skills.
Strong persuasion and negotiation skills.
Good customer relationship management skills (internal and external customers).
Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Effective stakeholder management
