Haile Hotels and Resorts Group is looking for a candidate who identifies themselves as energetic, driven, and has Excellent Interpersonal skills to join our dynamic Sales Team. The Sales Executive is assigned to primarily work on accounts assigned to him/her within the corporate market by generating new business, turning key prospect accounts into key accounts, and by maintaining existing accounts.
Haile Hotels and Resorts Group External Vacancy Announcement
Job Position 1 – Reservation/Revenue Supervisor
Required Qualification and Experience
 Education: Education: Bachelor’s degree in hospitality management, Business Administration, or related field preferred.
Experience: Minimum of 3 years in a reservations or customer service role, with at least 1 year in a supervisory position.
Skills:
Strong leadership and team management abilities.
Excellent communication and interpersonal skills.
Proficient in reservation systems and Microsoft Office Suite.
Strong problem-solving skills and attention to detail.
Vacant Position: Reservation/Revenue Supervisor
Location: Addis Ababa – HHRG Corporate Office
Key Responsibilities
Team Management: Supervise, train, and mentor the reservations team to ensure optimal performance and productivity.
Operational Oversight: Monitor daily reservation activities, ensuring compliance with company policies and procedures.
Customer Service: Address and resolve guest inquiries, complaints, and special requests promptly and professionally.
System Management: Maintain and update reservation systems, ensuring accurate data entry and availability.
Reporting: Generate and analyze reports on booking trends, team performance, and customer feedback to improve service quality.
Collaboration: Work closely with sales, marketing, and front office departments to ensure seamless guest experiences.
Process Improvement: Identify areas for process enhancement and implement strategies to increase efficiency and customer satisfaction.
Required Skills
Communication
Technical proficiency
Problem solving
Leadership
Job Position 2 – Digital Marketing Executive
Required Qualification and Experience
Education: An undergraduate or graduate degree in marketing, computer science or a related field is required.
Experience, ideally within the hospitality industry, in digital marketing.
Efforts to lead and manage SEO, marketing databases, email campaigns, social media campaigns, and display advertising campaigns.
Major Duties and Responsibilities
Creation, execution, and supervision of marketing initiatives across different digital platforms to promote a Haile Hotels and Resorts Group products and services.
Build, plan and implement the overall digital marketing strategy of Haile Hotels/ Resorts
Manage the digital marketing strategy
Stay up to date with the latest technology and best practices
Manage all digital marketing channels (Facebook, Instagram, X, TikTok, LinkedIn)
Measure ROI and KPIs
Prepare and manage a digital marketing budget
Oversee all the company’s social media accounts
Manage and improve online content, considering SEO and Google analytics
Forecast marketing trends
Monitor competition and provide suggestions for improvement
Requirements for Digital marketing executive
Term of Contract: Permanent
Vacancy Type: Internal and External
Location: Addis Ababa
Additional skill & Attribute
Communication ability
Pro-activeness
Detail Oriented
Able to work as a team
Excellent customer service skill
How To Apply
Eligible candidates are encouraged to apply to [email protected] by submitting only their resume (CV). Other documentation is not accepted at this stage.
