RECEPTIONIST
JOB SUMMARY
he Entrance Receptionist serves as the first point of contact for customers entering the bank. This position requires an organized and
customer-focused individual who will provide a welcoming environment, direct visitors, answer inquiries, and ensure a smooth flow of
operations at the bank’s entrance.
Key Responsibilities:
Greet customers and visitors warmly upon arrival at the bank entrance.
Direct customers to the appropriate bank departments or personnel based on their needs.
Handle phone calls, take messages, and transfer calls to the appropriate work unit or staff as necessary.
Answer basic inquiries regarding bank services, policies, and locations of various departments.
Maintain the security of the bank by ensuring that all visitors are logged in, and providing visitor badges when necessary.
Monitor and manage the entrance area to ensure it remains clean, organized, and welcoming.
Inform staff members of client arrivals or urgent matters that require immediate attention.
Assist with the scheduling of appointments for clients or meeting rooms when required.
Provide information on bank promotions, products, or services in a professional manner.
Ensure compliance with safety and security protocols at all times.
Assist with administrative tasks, such as managing mail, office supplies, or filing documents.
Monitor visitor traffic and report any unusual activity to security personnel or management.
JOB REQUIREMENT
Educational qualifications and Experience:
A minimum BA Degree in Human Resource Management/Business Administration/ Management /Public administration, Hotel and
Tourism Management or related field of study
2 (two) years of related experience, previous experience in a customer service or receptionist role, preferably in a financial
institution.
Excellent verbal and written communication skills.
Strong interpersonal and customer service skills.
Proficiency in basic computer applications (e.g., Microsoft Office, email).
Ability to remain professional and calm under pressure.
Knowledge of banking products and services is an advantage, though not required.
Ability to handle sensitive information confidentially.
Ability to link phone calls to the appropriate work unit or staff as necessary.
Additional certifications or training in office administration or customer service is a plus.
Key Skills:
Customer service
Multi-tasking
Attention to detail
Organizational skills
Professional appearance and demeanor
Time management
Problem-solving abilities
Work Environment:
Office setting within a bank
May involve standing or sitting for extended periods.
Possible interaction with customers in person and over the phone.
QTY: 3
Location: Addis Ababa
HOW TO APPLY
Qualified applicants should present their application letter with none – returnable Photocopies of cv, educations certificates supported
by student copies, certificate of work experience , relevant training certificate; and original certificate should Presented for Along with
their copies for registration.
Based on the applicant size, applicant having direct job experience & education will be selected for exam.
Direct job experience is preferable and considerable.
Registration for application is within 7 (seven) working days from the date of announcement.
Place of Registration: Siket Bank Head Quarter located at A.A. Piassa, Churchill Road, 5th floor office number 509
For more information, call 0111-26-30-42
SIKET BANK S.C
