Interpreters
Job Description
Job summary: Facilitate communication between parties who speak two different languages over the internet supported platform by conveying information effectively in a professional and neutral manner with the goal of ensuring communication in alignment with job and company expectations.
Weekly work load: a minimum of 40 hours from late afternoon to or beyond mid-night to Aline with Pacific Standar Time day shift. Flexibility required to work 40 hours any time of 24/7 including Holidays.
Job Requirements
Required languages:
1) Between Tigrigna cum Amharic and English ( 2 positions)
2) Between Oromifa cum Amharic and English ( 2 positions)
3) Between Somali cum Amharic and English ( 2 positions)
4) Between Arabic cum Amharic and English ( 2 positions)
5) Between Ukrain cum Amharic and English ( 2 positions)
6) Between Ukrania cum Amharic and English ( 2 positions)
7) Between Spanish cum Amharic and English ( 2 positions)
Qualifications and Education Requirements:
- Proficient in one or more of the above needed languages,
- Proficient, accent-neutral, near-native English,
- University diploma or above,
- Work experience in customer service environment is advantageous,
- Good attendance record,
- Ability to sit for long hours with little break in between,
- Prior interpretation experience is a plus but not a required,
- Knowledge and use of PC systems/CRM and Google Search is a must.
Preferred Skills:
- Superior oral and written communication skills,
- Computer literacy with the ability to type a minimum of 20 WPM,
- Competency in a service organization environment,
- Ability to work independently,
- Self-motivated, willingness to constantly improve,
- Attention to detail and be able to multi-task and prioritize work on a daily basis,
- The ability to focus on a fast-passed environment while handling calls with a courteous, friendly and well-spoken tone,
- Strong people’s skills and be able to communicate both orally and written form.
Special requirements:
- Because of working time in late hours those living in and around Lebu area are most welcome.
- Willingness to work during Ethiopian holidays as the candidates will only rest on holidays recognized in the USA. Benefit:
- International traning before placement and attractive remuneration.
- Transport service to return from work when working in the evening time.
- Housing allowance for those living near to office (5 km radius).
- Working on Ethiopian holidays will be compensated according to the law.
Partner Experience Navigator (Customer Service Officer)
Job Description
PRIMARY OBJECTIVE:
- Partner Experience Navigator is an expert customer service professional. They provide introduction to
- the client interpretation services by answering all audio & video calls with courtesy and professionalism,
- while documenting all provider interaction and ancillary issues. They are elite troubleshooters who are
- responsible for triaging initial support and troubleshooting of the desktop and peripheral computing
- environment with the corporate center as well as the devices, services, and software that are supported
- at staff or client sites. They contribute to service knowledge improvement through documentation of
- technical support and may need to assist with projects as assigned.
ESSENTIAL FUNCTIONS:
● Operator Functions
- Accurately routes video and audio calls according to Provider request for specific
- language support.
- Assists providers in proper identification of LEP Patient language/dialect.
- Cultivates cooperative relationships with Interpreters, Supervisors, Operator teammates
- and the client management team.
- Maintains awareness of changing Interpreter availability in the language center and uses
- sound judgment in use of outsourcing options.
● Dispatch Functions
- Triages on-site interpretation requests to dedicated team member(s).
- Documents, through reports and data, all important client information.
- Answers customer questions on open assignments as requested.
● Technical Support Functions
- Provides technical troubleshooting for customers and the client staff members by
- answering incoming calls.
- Configure new devices as needed for current and new clients.
- IT systems research to respond and resolve help desk ticket needs.
- Monitors/troubleshoots and documents call quality issues.
- Performs initial contractor onboarding quality checks.
- To provision support services for Engineering and other technical teams.
● Undefined:
- Watch and report on all ticket queues and performance of vendor(s).
- To ensure maximum possible service availability and performance.
● Performs other duties as assigned.
Job Requirements
- University Degree or GED required.
- Mental agility and decision-making skills.
- Familiarity with correct names of world languages and dialects.
- Excellent English diction, communication, and interpersonal skills .
- Familiarity with regional American English accents.
- Ability to communicate sincerity and with professionalism on camera.
- 6 months customer service experience.
- Basic understanding of the technical fundamentals of the Internet and network connectivity.
- Ability to assess and prioritize faults and respond accordingly.
- Work well in a busy team.
- Work well in an isolated environment using chat, email and phone for communication
Weekly work load:
- A minimum of 40 hours from late afternoon to or beyond mid-night to aline with Pacific Standar Time day shift. Flexibility required to work 40 hours any time of 24/7 including Holidays.
Special requirements:
- Because of working time in late hours those living in and around Lebu area are most welcome.
- Willingness to work during Ethiopian holidays as the candidates will only rest on holidays recognized in the USA.
Additional Benefits:
- International traning before placement and attractive remuneration.
- Transport service to return from work when working in the evening time.
- Housing allowance for those living near to office (5 km radius).
- Working on Ethiopian holidays will be compensated according to the law.
How to Apply
Interested applicants please send your updated CV via email to [email protected] with mentioning which language you apply for on the subject line.
