Junior Customers Service Officer

BASIC FUNCTION/GENERAL

Under the direct supervision of the Customer Service division head, he/she exhaustively manages the flow of import/export with the customer. Keep record information on Pave database to substantiate his/her work & Identify Delayance problems and report to clients.

DUTIES AND RESPONSIBILITIES

  • Ensure that necessary information is filled into the system,
  • Update information about, every status of each transaction by contacting branches, Drivers, & clients by using the communication channel of the company.
  • Follow Document dispatch of branches for transit purposes,
  • Receive export orders (SI) from client & make sure full document is collected timely
  • Collect seals & containers from shipping companies,
  • Follow and make sure the trucks arrive at the port and catch the schedule /vessel,
  • Send export container delivery documents and report to the customer,
  • Record and report trucks’ arrival and departure delays and detention with core,
  • Report any operation difficulties to superior timely Compliance or adhere to internal regulatory rules, regulations, policies & procedures,
  • Cooperate with other internal departments as required,
  • Prepare and submit weekly, monthly, and quarterly reports to the operation manager,
  • Discharge all assignments given & instructed to do by his/her superior,
  • Perform other related duties as required 

Job Requirements

  • BSc Degree in Engineering 2022 and 2023 graduates only
  • Above 3.00 CGPA             
  • Willing to work in the logistics industry                           
  • Excellent written and verbal English communication skills (Mandatory) 
  • Excellent organization and time management skills
  • Excellent customer service skills with the ability to build appropriate professional, friendly and accessible relationships with people who use the service.
  • Team Player 
  • 0 years of work experience

Demanded position – 2

Salary – As per the company scale 

Additional benefits: Limited health coverage  

How to apply

Interested applicants who fulfill the above requirements can apply through the following form:- https://forms.gle/UQ1NPm83wmVkh4sL8 

NB – Make sure to fill out the form carefully as it is our primary source to make the shortlisting 

Only shortlisted candidates will be contacted

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