gotech technology
Duties and Responsibility
- Memorize scripts for products and services, and refer to them during calls
- Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
- Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
- Meet daily qualitative and quantitative targets customers and achieve all objectives for service, productivity, and quality
- Create and maintain a record of daily problems and remedial actions are taken, using call-center database
- Leverage data and insights gathered by the call center to recommend and influence process improvements
- Received requests assigned drivers manger the service well internally and externally request.
Required Qualifications
- Must have worked in the job 6 months.
