SAMANU PLC invites qualified applicants for the following vacant posts;
Job title: Customer Service Officer
- Location: Akaki Kality
Job Description
Job Summary
Responsible for acting as a liaison among sales, transport and warehouse team. Over all responsible for sales order processing, assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.
Key Functions
- Receive daily sales orders from company sales representatives via group address and crate sales order in the system accurately
- Make sure that the customer is registered and approved agent to distribute our products
- System check product or Finished Goods availability in the warehouse to make sure we can stratify the order
- Verify from the system that pricing is correct and the order is confirmed to serve
- Make sure that the order does not exceed approved credit limit to serve.
- Make sure stock allocation is done properly as per agreed company policy
- Make sure the customer or agent deposited equivalent cash or issued POD postdated cheque per agreed period.
- Generate picking list for the order and provide same to warehouse to arrange delivery or shipment
- Request transport section to arrange equivalent Truck for delivery for the order
- Make sure invoicing and attachment done accurately and completely
- Make sure sales discounts and/or trade promotions done as per approved note from respective manager/ official
- Follow-up timely collection of proof of deliveries
- Report daily sales executed to concerned bodies at the end of the business day
- Record pending orders accurately and communicate same to sales and logistics team
- Record and Resolve customer complaints via phone, email or mail
- Use telephones to reach out to customers and verify account information.
- Assist with placement of orders, refunds, or exchanges.
- Work with customer service manager to ensure proper customer service is being delivered.
Job Requirements
- Competences
- Demonstrated acceptable skills on Microsoft office applications
- Knowledge of sales and marketing management
- Knowledge of customer handling
- Excellent interpersonal and communication skill
- Knowledge of sales order processing and dispatching
- Able to work with others and good team player
- Good time-management skills
- Able to execute multiple tasks at a time and willing to work under pressure
- Experience working in ERP and any sales and marketing activity is a plus
- First Degree in Marketing, Sales, or Business Administration from recognized institutions
How to Apply
Please title your application with subject line: -“Customer Service Officer – Akaki Kality”
Candidates meeting the above-required qualifications are invited to send their CV through [email protected]
Only those applicants who meet the above criteria will be contacted for an interview.
Application deadline: October 25, 2023
