Company Profile Zemen Bank is one of the fastest growing financial institutions in Ethiopia with major blue-chip clients in its account. The Bank offers customer oriented financial services. We are a fast-moving, fast-growing financial institution seeking highly energetic individuals to join our team. We value high level of customer service excellence, integrity, diligence and teamwork. If you share these values, this is the time to join the bank
Customer Service Officer III – Accounts ( Jimma Banking Centre )
Job Description
This position is responsible for serving customers and managing customer relations and ensuring customer satisfaction with full effort and maximum care; to sell the products and services of the bank, acquire new customers and open and maintain customer accounts pay and receive cash and process transactions as per the policy and procedure of the bank.
Major Duties
- Promote and cross sells the Bank’s products and services
- Maintain a positive relationship with all customers and other contact persons.
- Call and visit potential and existing customers, promote the bank’s products and services, persuade them to open accounts and start working with the bank.
- Open deposit accounts and process cheque, Card Banking, Mobile Banking, Internet Banking, and similar requests of customer fulfilling the required documentation as per the banks policy and procedure and relevant directives of the National Bank of Ethiopia
- Handle customer applications for credit and international banking, reviews for against eligibility criteria completeness, submits for further processing
- Perform disbursements, account creation, loan initiation and schedule set-up, collection and delinquency management, loan status change processing, amendments to loans
- Approval loans as per the threshold set by the bank.
- Execute credit decisions in consultation with the Principal/Senior Officer-Operations and/or Branch manager.
- Ensure that all properties offered as collateral are insured to the full value of the asset over the duration of the loan and the policy is endorsed in the name of the Bank and borrower
- File insurance endorsement letters in the Bank’s safe custody and collateral documents per the policy and procedure of the Bank
- Reconcile suspense and Head Office Accounts, ATM and POS transactions and prepare summary drawing sheets and sends to respective organs per schedule
- Process checks, payments, and transfers through the clearance system
- Verify the presenter’s bank signature, check the validity, and verify the signature of the drawer.
- Prepare, signs and posts various tickets, vouchers, annexes, CPO (Banker’s Cheques) and other documents
- Take custody of the branch’s/unit/ATM cash, cheque book, card and other instruments per the relevant policies and procedure of the bank
- Review and authorize processed transactions, new account openings and amendments on existing accounts in line with the policies and procedures of the Bank
- Perform other related duties as may be assigned by the supervisor.
Job Requirements
Educational
- Bachelor’s degree in Accounting, Finance, Management, Economics, Business Administration, or related fields.
Minimum Work Experience
- At least 4 years relevant experience with 2 years as CSO I/II level or equivalent
Manager, Banking Centre (Jimma Banking Centre)
The incumbent is responsible to plan, direct and coordinate the functions of the Branch (Banking Centre) he/she is assigned including;
- Ensuring achievement of the Bank’s strategy and the effective operation of the Banking Center;
- Manages the Branches financial Target including deposit mobilization, credit facilitation, FX generation;
- Also work to expand the customer base, champion digital banking and IB usage;
- Work to maximize customer satisfaction;
- Encourage creativity and innovation at the Branch level for Bank level impact;
- Work to create empowered and engaged workforce at a Branch;
- Others as detailed in the job description
Job Requirements
Education
BA Degree in Accounting, Finance, Management, Economics, Business Administration or other relevant fields.
Experience
At least eight (8) years of progressive relevant experience with a minimum of two (2) years as Branch Manager.
Customer Service Officer III – Accounts ( Mizan Aman Banking Center )
Job Description
This position is responsible for serving customers and managing customer relations and ensuring customer satisfaction with full effort and maximum care; to sell the products and services of the bank, acquire new customers and open and maintain customer accounts pay and receive cash and process transactions as per the policy and procedure of the bank.
Major Duties
- Promote and cross sells the Bank’s products and services
- Maintain a positive relationship with all customers and other contact persons.
- Call and visit potential and existing customers, promote the bank’s products and services, persuade them to open accounts and start working with the bank.
- Open deposit accounts and process cheque, Card Banking, Mobile Banking, Internet Banking, and similar requests of customer fulfilling the required documentation as per the banks policy and procedure and relevant directives of the National Bank of Ethiopia
- Handle customer applications for credit and international banking, reviews for against eligibility criteria completeness, submits for further processing
- Perform disbursements, account creation, loan initiation and schedule set-up, collection and delinquency management, loan status change processing, amendments to loans
- Approval loans as per the threshold set by the bank.
- Execute credit decisions in consultation with the Principal/Senior Officer-Operations and/or Branch manager.
- Ensure that all properties offered as collateral are insured to the full value of the asset over the duration of the loan and the policy is endorsed in the name of the Bank and borrower
- File insurance endorsement letters in the Bank’s safe custody and collateral documents per the policy and procedure of the Bank
- Reconcile suspense and Head Office Accounts, ATM and POS transactions and prepare summary drawing sheets and sends to respective organs per schedule
- Process checks, payments, and transfers through the clearance system
- Verify the presenter’s bank signature, check the validity, and verify the signature of the drawer.
- Prepare, signs and posts various tickets, vouchers, annexes, CPO (Banker’s Cheques) and other documents
- Take custody of the branch’s/unit/ATM cash, cheque book, card and other instruments per the relevant policies and procedure of the bank
- Review and authorize processed transactions, new account openings and amendments on existing accounts in line with the policies and procedures of the Bank
- Perform other related duties as may be assigned by the supervisor.
Job Requirements
Educational
- Bachelor’s degree in Accounting, Finance, Management, Economics, Business Administration, or related fields.
Minimum Work Experience
- At least 4 years relevant experience with 2 years as CSO I/II level or equivalent
How to Apply
Interested applicants who meet the above requirements can submit their application letter and updated CV and credentials in PDF format by clearly stating the position that you are applying for through www.ethiojobs.net.
