Amhara Bank invites qualified and competent applicants to apply for the following vacant post;
Position 1: Customer Experience Officer
- Qualification: BA in Banking & Finance, Accounting, Business Administration, Economics, Management, and any other related fields.
- Experience: Three\3 years of relevant banking experience of which one year on officer position.
Purpose of the Job:
To promptly respond to customer needs/complaints and provide appropriate solutions to ensure customer satisfaction.
Generic Functions:
Mentor and enable staffs below his /grades towards achieving their effective performance;
Participate in developing, reviewing and implementing policies & procedures, plan /budget, performance report of the division;
Provide services as per the service level agreement;
Contribute to the bank’s profitability as per the target set;
Engage in teamwork, collaboration, and transparency work practices;
Adhere to internal control system and risk management program of the Bank;
Place of Work: Head Office
Position 2: Internal Controller (Under Digital Banking Operation Department)
- Qualification: BA in Banking & Finance, Accounting, Business Administration, Economics, Management, and any other related fields.
- Experience: Three/3 years of relevant banking experience of which One/1 year on officer position
Purpose of the Job:
To guide/run the operation of the Digital Payment Reconciliation & settlement unit in compliance with Digital Banking Procedure and ensure timely settlement & reconciliation of MB, Mobile Money, and Card-related Digital Transactions.
Generic Functions:
Ensure that the funds loaded onto Prepaid cards match with the face values of the cards as well as the loading of the funds onto cards on system;
Follow up the timely rectification of any discrepancy related to the loading and unloading of funds, posting and balancing of the pool account, ;
Follow up the timely rectification of any discrepancy related to the loading of funds, and posting to the pool account;
Place of Work: Addis Ababa
Deadline: November 10, 2023
How to Apply:
Interested applicants fulfilling the above requirements are invited to apply within five (5) consecutive days from November 06, 2023 to November 10, 2023, online via on below Amhara Bank Vacancy Web Portal Link
https://vacancy.amharabank.com.et/Default
For any inquiry contact us on 690
Only short listed candidates will be communicated
Hard copy or physical applications will not be accepted
The Bank has the right to cancel the post advertised
