Position: Chereti Branch – Grade I Branch Operation Manager
I. Job Objective:
To ensure that the branch cash management, reconciliation of book of accounts, transaction checking, document authentication (KYC) and archiving documents of the branch are handled as per the bank’s policy, procedure, guidelines and other pertinent regulations.
II. Job Duties and Responsibilities:
General Duties and Responsibilities:
- Participate in the Development of Branch plans (such as operational plan, marketing plans and sales plan) and objectives and review and consolidate same.
- Coordinate and manage the overall banking operation activities in the branch.
- Participate in the Preparation of the Branch’s budget and track its implementation,
- Ensure effective and proper utilization of resources;
- Analyze needs, asses the capacities of staff, and propose continuous education (e.g. training plan, TOT, seminars);
- Coach and mentor employees within the branch toward effective career development,
- Set goals, objectives, performance standards of the team in collaboration with the Branch Manager and sign an agreement with performers, and evaluate the periodic performance of his/her subordinates.
- Prepare, Review and upon approval, submit functional reports to relevant organs and work closely with the branch teams for same,
- Manage disciplinary concerns of the Branch’s staff.
Education:
- BA Degree in Accounting, Management, Marketing, Banking and Finance, Economics or other business-related fields
Experience:
- Minimum of 5 years of banking experience. Experience in a supervisory role is advantageous.
Main Duties and Responsibilities:
- Manage the branch cash Operation, the reconciliation of book of account, transaction checking, and document authentication (KYC).
- Ensure the proper handling of customer queries and complaints, and manage and maintain positive relationships with customers and staff.
- Promote new and existing bank products, services and digital banking to the customers and facilitate efficient and high-quality service to customers.
- Enhance the bank’s image through pro-active handling of customers and maximization of their satisfaction.
- Ensure that all performers comply with regulatory standards, bank policies, procedures and code of conduct.
- Ensure the fulfillment of overall tasks that have been given to execute customer-focused service in the process.
- Facilitate team’s alignment to objectives, goals, and performance standards and facilitate goal cascading;
- Adhere strictly to compliance and operational risk controls in accordance with the bank’s and regulatory standards and policies.
- Adhere strictly to compliance and operational risk controls in accordance with the bank’s and regulatory standards and policies.
- Ensure that tasks are completed to the agreed standards within the agreed delivery time.
- Countersigns on document and transaction tickets and approves payments.
- Supervise the operation activities (i.e. general ledger management, cash operations, transaction checking and archiving, and logistics) in the Branch.
- Coordinates and develop annual/quarter/monthly operational plan for the branch;
- Ensure all books of accounts are balanced against GL and reconciliation of ATM and POS transactions.
- Monitor service levels against customer expectations.
- Follow up the document authentication processes.
- Follow up on timely settlement of suspense accounts.
- Handles cash vault dually and keeps confidentially the combination code of the branch vault and ATM;
- Prepare and implement periodic job rotation plan for the Branch Operation team;
- Approve payment of general expense items;
- Ensure that a sufficient stock of forms and stationary materials are maintained;
- Regularly assess and appraise the work of Branch Operations staff members;
- Ensures the branch documents are safely and properly archived;
- Follow –up and rectify discrepancies reported by Internal auditors;
- Motivate the Branch Operation team;
- Creates a conducive work environment in the branch;
- Authorizes the transactions and countersign the daily cash book;
- Handles petty cash;
- Analyzes the genuineness of expenses incurred by the branch;
- Examine cash excess and cash shortage;
- Ensure Reconciliation, settles suspense accounts and produce a periodic report of accounts balance;
- Overviews and checks all cash processes are properly executed and ensure compliance with all internal controls, standards and limits;
- Counter-sign the daily cash book;
- Ensure cash operation, balance at the half-day and end of day;
- Following the cash holding limit of the branch is not violated;
- Ensure the end-of-day closing cash operation correctly and accurately;
- Ensure Process clearance of negotiable instruments;
- Perform other duties assigned by appropriately instituted Supervisory Management.
Required Job Grade
- 6
Required Job Grade Experience
- 1
Required Performance Rating
- 3
Required Successors Only
- Requisition for both
Major Category
- Business Related
Education Level II
- Masters Degree
Position:Â Chereti Branch Banking Business Officer
Job Objective:
To promote bank products and services, attain customers’ requests and provide efficient and high-quality service to customers as per the bank’s policy, procedure, guideline and other pertinent regulations.
JOB DESCRIPTION
Education:
- BA Degree in Accounting, Management, Marketing, Banking and Finance, Economics or other business-related fields.
Experience:
- Minimum of 2 years banking experience.
Main Duties and Responsibilities:
- Attain the customer requests, provide efficient and high-quality service, and promote and sale banking products, services and channels.
- Delivers efficient and high-quality service to customers and handles their queries and complaints.
- Maintain positive relationships with customers and staffs.
- Enhance the bank’s image by proactively handling customers & maximizing of their satisfaction.
- Signs on documents and transaction tickets.
- Comply strictly the regulatory standards, bank’s policies, procedures and code of conduct.
- Perform each tasks with the bank’s standards and delivery time and adhere strictly to compliance and operational risk controls.
- Identify and recruit prospect customers, and provide professional advice.
- Work towards the achievements of the teams and individual tasks.
- Promote the bank’s products, services and digital banking to customers.
- Participate in resource mobilization activities.
- Attend customers at the counter properly with due respect.
- Recruit customers, sale products, services and digital banking of the Bank.
- Prepare cash and non-cash tickets/negotiable instruments.
- Process cash and non-cash transactions.
- Process customers’ account opening, and digital banking services and perform cross-selling activities.
- Process customer account closing and product service and channel termination.
- Identify, verify and scan customers’ and authorized staff’s signatures.
- Maintain his/her cash-holding position at all time.
- Balance daily cash and non-cash tickets and physical cash against the respective accounts.
- Perform other related duties given by the supervisor.
Required Job Grade
- 5
Required Job Grade Experience
- 1
Required Performance Rating
- 3
Required Successors Only
- Requisition for both
Major Category
- Business Related
Education Level II
- Masters Degree
Position:Â Biftu Adugna Branch – Banking Business Officer
Job Objective:
To promote bank products and services, attain customers’ requests and provide efficient and high-quality service to customers as per the bank’s policy, procedure, guidelines and other pertinent regulations.
JOB DESCRIPTION
Education:
- BA Degree in Accounting, Management, Marketing, Banking and Finance, Economics or other business-related fields.
Experience:
- Minimum of 2 years banking experience.
Main Duties and Responsibilities:
- Attain the customer requests, provide efficient and high-quality service, and promote and sale banking products, services and channels.
- Delivers efficient and high-quality service to customers and handle their queries and complaints.
- Maintain positive relationships with customers and staff.
- Enhance the bank’s image by proactively handling customers & maximize of their satisfaction.
- Signs on documents and transaction tickets.
- Comply strictly with the regulatory standards, bank’s policies, procedures and code of conduct.
- Perform each task with the bank’s standards and delivery time and adhere strictly to compliance and operational risk controls.
- Identify and recruit prospective customers, and provide professional advice.
- Work towards the achievements of the teams and individual tasks.
- Promote the bank’s products, services and digital banking to customers.
- Participate in resource mobilization activities.
- Attend customers at the counter properly with due respect.
- Recruit customers, sell products, services and digital banking of the Bank.
- Prepare cash and non-cash tickets/negotiable instruments.
- Process cash and non-cash transactions.
- Process customers’ account opening, digital banking services and perform cross-selling activities.
- Process customer account closing and product service and channel termination.
- Identify, verify and scan customers’ and authorized staffs’ signatures.
- Maintain his/her cash-holding position at all time.
- Balance daily cash and non-cash tickets and physical cash against the respective accounts.
- Perform other related duties given by the supervisor.
Required Job Grade
- 5
Required Job Grade Experience
- 1
Required Performance Rating
- 3
Required Successors Only
- Requisition for both
Major Category
- Business Related
Education Level II
- Masters Degree
