Associate Call Center Manager
Job Description
beU is a food delivery company that has made it it’s goal to bring affordable delivery for everyone and break the image that it’s only for fancy people!
We’re team of young energetic people who work hard and have fun, having stable rapid growth together
Responsibilities
• Monitor staff performance and ensure customer satisfaction.
• Develop and implement strategies to improve customer service.
• Analyze customer feedback and develop strategies to improve customer experience.
• Ensure compliance with all applicable laws and regulations.
• Develop and implement policies and procedures.
• Monitor and analyze call center metrics.
• Train and mentor staff.
• Handle customer complaints and escalations
Job Requirements
Requirements:
• 2+ years of experience in a senior role.
• English proficiency.
• Excellent problem-solving skills.
• Ability to motivate and lead a team.
• Advanced customer service practices.
• Excellent decisions making skills
How to Apply
Interested & qualified applicants should submit their application through “[email protected]” using Associate Call Center Manager on the subject line.Â
Associate HR Manager
Job Description
beU is a food delivery company that has made it it’s goal to bring affordable delivery for everyone and break the image that it’s only for fancy people!
We’re team of young energetic people who work hard and have fun, having stable rapid growth together
Responsibilities
• Analyzing and evaluating existing strategies, policies, and procedures, and reforming them with the help of executives and staff.
• Supervising HR team.
• Creating training and development programs.
• Leading recruitment efforts and sitting in on interviews with potential candidates
• Keeping abreast of government regulations & public policies and amending & developing company policies accordingly.
• Assisting with the organization of team building and staff development activities
• Brainstorming and implementing incentives that increase staff morale and productivity
Job Requirements
• Above 2 years’ experience in a senior role
• Experience in a non-traditional HR system
• Familiarity with labor law
• Experience in recruiting overseas preferably western.
• Excellent English communication and leadership skills.
• Reliable, people person.
How to Apply
Interested & qualified applicants should submit their application through “[email protected]” using Associate HR Manager on the subject line.
