Commis
Job Summary
| As a Commis , you will be responsible for upholding the highest quality standards for the Food production for our Pastry, restaurants, bars, banquets facilities, in-hotel cafes, and to fulfill room service requests. You will work with your Team Members to deliver a high quality service experience that exceeds customer expectations through the following tasks. |
| Ensure consistent great food production, in line with the high-quality standards of HiltonPerform tasks within a timely manner.Contribute to Kitchen revenue through effective food cost control.Provide support to the Kitchen brigade.Meet all health and hygiene requirementsShow strong food production professional etiquette |
Job Requirements
| Certificate in Food Preparation/ Pastry or related Fields of StudyMinimum of Four Years Experience as Commismaintain a high customer service focus on the job with customers always in mindHave a positive impact, taking personal responsibility and initiative To resolve issues, always clearly communicating with both customers and colleagues,motivated and committed, approaching all tasks with enthusiasm and seizing opportunities To learn skills and knowledge in order To improve your personal performance,flexible, responding quickly and positively to changing requirements,Maintain high team focus by showing co-operation and support to colleagues in pursuit of the department goals, |
Waitress/Waiter
| Job Summary As a Waiter/ess (Server), you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter/ess (Server) will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:Manage guest queries in a friendly, timely, and efficient mannerServe Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents,Ensure knowledge of menu and all productsEnsure mis-en-place is well stocked at all floor stations,Follow correct reporting procedures if faced with issues,Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor,Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene,Comply with hotel security, fire regulations and all health and safety legislation |
Job Requirements
| Positive attitude & Passion to Serve Others,Good communication skills & Excellent grooming standardsCommitted to delivering high levels of customer service,Flexibility to respond to a range of different work situations,Certificate in Relevant Fields of Study with 1-2 years of Experience,Experience in Food and Drink Service and/or industryPrevious experience of cash handlingKnowledge of Food Hygiene Regulations |
Reservation Agent
Job Summary
| As Reservation Agent, Checks and processes reservation requests, confirm bookings, follow up on payments, handle cancellations and any other updates on the reservations system. Skillfully handle guests request and promptly respond to their request under the Hilton Global Brand standards and you will play a key role in creating excellent first impressions of our Guests:Specifically, You will perform the following tasks to the highest standards:Listen to and understand booking request, issues and situations raised by hotel and internal guests.Replying to all booking requests and confirmation in a promptly manner. Urgency of response towards internal and external customer needs.Understand the needs and requirements of the customer as quick and as accurate as possible and deliver solutions on the same.Be aware of the policies of the department and how these impact the guests.Perform tasks in an efficient and smooth sequence.Comply and submit all reports in timely manner.Maintain guest satisfaction levels, resolving any outstanding issues securing future bookings.Exercise productive working relationships across the hotel and develop very good business relationships with bookers and guestsReview own level of skill and actively identify further personal development requirements.Attend regular departmental meetings. Check and monitor own appearance and conduct. |
Job Requirements
| Diploma/BA Degree in Hotel Operation, Marketing, Sales, or other relevant fields of studyMinimum of Two years demonstrated hands on work experience in guest facing working environment.Excellent skill in Computer usage, working experience in Outlook and email handling.Excellent skill of communication in ENGLISH both Writing and Speaking Very Good interpersonal communication skill Additional language skill is also advantageous. |
How to Apply
All interested and qualified applicants may send updated CV, a cover letter and credentials via: www.ethiojobs.com. Or can submit in person to the office of Director Human Resource Management
Only short listed applicants will be contacted.
For Further information you can contact through 251-115-170000
