Shabelle Bank Job Vacancy oct 2023

Bank Trainee-3 Positions / External

Job Description

Purpose of the Job

To enhance customer satisfaction by serving them with due care and maximum efficiency and promote the Branch’s resource mobilization effort by cross-selling the Bank’s products, attending to customers and providing efficient and quality service to customers.

Main Duties and Responsibilities

Pays cash to all types of transactions within his/her limit.

Attend customers at the counter properly and with due respect

Process customers’ account opening and perform cross-selling activities of bank products

Scan customers’ and authorized staff’s signatures and photograph

Receive cash from all types of transactions within the branch

Post all types of business transactions 

Job Requirements

  • Fresh graduate and zero experience

Spoken Language Requirements 

·         English and the local language (Somali) is a mandatory

·         Good English communication skills (both oral and written)

·         Knowledge of the location context will be an advantage. 

Chief Cashier-External

Job Description

Job Objective:   

May cover but is not limited to assisting customers with daily cash inquiries which include accepting credit slips, sorting checks, and ensuring a balance in all transactions at the end of the working period. It may be required to perform by handling complaints and requests from customers and resolving the issues around cash; therefore, the bank cashier must be proficient, fast and precise while dealing with customers.

Duties & Responsibilities:

·   Sufficient clerical, bookkeeping, and administrative cash-handling experience

·   Ability to maintain a balance of large bulk of currency constantly

·   Ability to maintain confidential information, thereby safeguarding the bank’s integrity

·   Ability to execute assigned duties effectively with a proper understanding of both verbal and written directives

·   Ability to tolerate stress

·   Adequate customer service orientation and experience.

·   Establish an exciting and welcoming affair for prospective clients upon entering the bank

·   Supervise debit, credit or cash transactions, as well as other forms of payments within the bank

·   Review cash accounts daily

Job Requirements

BA Degree in Economics, Accounting and Finance, Banking and, Management, or any other related fields.Minimum of 3 years’ experience in Branch operations in the Banking industries. 

Customer Service Supervisor-EXTERNAL

Job Description

Job Objective:   

Manage cash of the branch, coordinate and coach the activities of the customer service supervisor, provide an optimal customer service by ensuring service-related digitalization meets the customer expectation and ensure growth by managing marketing campaign. Making sure the financial and operational activities of the Branch are in line with the Bank’s policies, procedures, applicable laws and regulations.

Duties & Responsibilities:

·   Open and administer the Primary Vault dually with the Branch Manager and solely administer Secondary Vault.

·   Initiate cash consignments to/from Treasury by maintaining the established cash holding limit of the Branch, and supply cash against signature to the cashier for the day’s operations and make the necessary replenishments.

·   Receive, verify, lodge and withdraw cash to/from Primary and Secondary Vault and post transaction related to cash deposit/withdrawal to/from vault in the System

·   Open and assign till for Customer Services Officers and control their till limits.

·   Collect/deliver cash from/to the Customer Service Officers.

·   Authorize transfer of cash from Vault to Till and from Till to Vault.

·   Takes run-up of each daily cash tickets and balance same against cash on hand and against system

·   Close Tills at close of Business and at breaks, and check and confirm overall cash balance.

·   Manage cash areas and customer inquiries on cash activity.  

Job Requirements

B.A Degree in Accounting/ finance or and related fields.Four years of banking experience

Spoken Language Requirements 

·         English and the local language (Somali) are a mandatory

·         Good English communication skills (both oral and written)

·         Knowledge of the location context will be an advantage.

How to Apply

Those who meet the above requirements should submit their short CVs (written in English) maximum of 3 pages and saved in PDF format (mandatory) with three professional referees and their contacts (both email and telephone) through www.ethiojobs.net.

Hard copies or physical applications will not be accepted. The Bank has the right to cancel the post advertised. Shabelle Bank does not charge a fee at any stage of the recruitment process.

Please note that only short-listed candidates will be contacted at all stages of the selection process.

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