Zemen Bank is one of the fastest growing financial institutions in Ethiopia with major blue-chip clients in its account. The Bank offers customer oriented financial services. We are a fast-moving, fast-growing financial institution seeking highly energetic individuals to join our team. We value high level of customer service excellence, integrity, diligence and teamwork. If you share these values, this is the time to join the bank.
Zemen Bank S.C External Vacancy Announcement
Job Position 1 – Sr. Officer, Credit Appraisal
Required Qualification and Experience
Education: Bachelor’s/ B.Sc. Degree in Accounting, Finance, Management, Economics, Business Administration, or related fields
Experience:4 years relevant experience with 2 years as Officer level I or equivalent
Job Description
The main purpose of the job is to ensure the credit risk and due diligence assessment (Clients’ credit worthiness) has been made as per the relevant rules and regulation, Bank’s credit policy and procedures, and credit risk assessment techniques.
Job Requirements
Job Position 2 – Officer Dispute Management – For Omni channel Dep’t
Required Qualification and Experience
Education: Bachelor’s Degree in Banking and Finance, Accounting, Management, Business Administration, or any other relevant field
Experience: 3 years’ relevant experience with 2 years as Officer level II/III or equivalent
Job Description
This position is responsible for conducting and ensuring all aspects of dispute and conflict and escalating dispute resolution with clients and third parties to senior management to act and maintain good relationships with the bank stakeholders.
Required Technical Competency
Handle customer disputes, perform the required investigation and respond to the customer on timely basis
Escalate enquiries on cardholder disputes received whether by phone or in person
Compile customer complaints and enquiries when escalated and channel feedback into process improvements.
Conduct and compile bank reconciliation statements
Escalate issues arising from transactions and operations.
Ensure accurate and appropriate responses to disputes.
Compile and escalate disputed transactions for possible fraudulent activity.
Technical Competencies
Core Banking & Switch Reports
Different Applications such as.
Bank World /CR2/
Sparrow
Business Intelligence
Job Position 3 – Officers, Reconciliation – For Omni channel Dep’t
Required Qualification and Experience
Education:Bachelor’s degree in business administration, Management, Public Administration, or related fields
Experience: 3 years relevant experience with 2 years as Officer level II or equivalent
Job Description
This position is responsible for identifying discrepancies in accounts, correcting within 48 hrs. and escalating any exceptions.
Required Technical Competency
Conduct daily reconciliation of ATM cash and card banking for all channels.
Make on time reconciliation of International Cards (VISA & MasterCard)
Make on time reconciliation of Local Cards
Ensure commissions are collected and distributed to branches within 24 hours of receipt.
Ensure amounts owed by other banks are settled on a bank-to-month basis.
Ensure all reports are prepared as per the set schedule in a timely manner.
Make the required entries and adjustments based on the reconciliation made
Reconcile payments to ensure the accounting system reflects the correct transactions
Perform end-to-end analysis of reconciliation processes and controls and propose solutions for addressing gaps, from a reconciliation perspective.
Technical Competencies
Analytical and problem-solving skills
Data analytical skills
Capable user of Microsoft Office
Service delivery innovation
Industry specific skills (products and services)
Knowledge in International Banking practices and trade finance practices
Core Banking & Switch Reports
